Click & Collect
1. Place your order online.
Add your items in the basket as normal, but when placing your order choose 'Click & Collect' from the delivery options.
2. Complete Order.
Follow the rest of the checkout process to complete your order.
3. Email Confirmation.
You will receive an Order Confirmation Email to confirm your order is placed. Your order will then be processed you will receive a second email advising that your order is ready for collection.
4. Collect Your Order.
Bring your confirmation email or order number with you, and collect your parcel from the shop. If you do not collect your order within 21 days it will be returned and you will receive a full refund.
Frequently Asked Questions
• How much does Click & Collect cost?
It's totally free! Simply select 'Click & Collect' from the delivery options at the basket
• What if my order is delayed?
We aim to deliver all Click & Collect orders within 1-3 working days. If your order is delayed you will receive an email advising you of the delay.
• How do I know when my parcel is ready to collect?
We'll send you a confirmation email as soon as your parcel is ready to collect. This contains instructions and your order number, which you will need to pick up your parcel.
• Can someone else collect the parcel on my behalf?
Yes, someone else can pick up your parcel as long as they have the order number that is sent to you.
• How long do I have to collect my parcel?
Your parcel will be held in store for 21 days. If you have not collected your parcel you will receive reminder emails after 7 and 14 days. If you have not collected your parcel after 18 days the manager of the store will call you to remind you to collect your parcel. After 21 days your parcel will be returned and you will be issued with a full refund automatically.
• Can I change the delivery method to Home Delivery after I've purchased something?
No, unfortunately no changes can be made to the delivery method once the order has been placed.
• What if an item is lost/damaged?
If any item is damaged or missing you can get a full refund immediately. If you would like a replacement the store staff will need to issue a web refund for that item and you can make another purchase either in store or online. Alternatively you can contact us and we will resolve the issue for you.