Unhappy about something? Please give us the opportunity to put it right

When you contact us, we will manage your complaint and do all we can to resolve it quickly.

Step 1: Let us know what’s wrong

Get in touch with us to give us the opportunity to put it right.

Call: 01293550907(select option3) from a landline or mobile

or write to The


Warehouse Ltd, Unit 24 Gatwick International Distribution Centre, Cobham Way, Crawley,

West Sussex

, RH10 9RX,

Step 2: What happens next

Many issues can be resolved straight away, but if your complaint is more complex and can’t be resolved within a day of contacting us, we’ll pass your complaint to the director and provide you with their contact information. We aim to resolve more complex complaints within 28 working days and we’ll keep you updated on progress throughout.

Consumer rights

Independent Advice:

The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues and can be contacted at any stage during your complaint.


Or call the Citizens Advice consumer helpline 03454 04 05 06* (text phone 18001 03454 04 05 06*). And if you’d like to better understand your rights Citizens Advice Scotland.

Email our director

As one of our customers you are very important to us. We know we don’t always get it right at times when you need us the most, and our team are working hard to improve the service we deliver. If you have feedback on the way that your complaint has been handled, Director, john parker, would very much like to hear from you.

Please feel free to email him sales@thetacklewarehouse.